When you request a withdrawal, we may ask you to verify the source of the funds you deposited through SafetyPay. To speed up the review, share a receipt from your bank that clearly shows these 4 details:
Your full name, as the holder of the originating bank account.
The exact date of the transaction.
The amount debited.
The transaction code or reference (SafetyPay, PagoSeguro / PagoEfectivo or similar).
In the examples below, each number shows where to find that detail, depending on your bank. Bank documents are in Spanish, so field names are shown as they appear on them.
Ecuador
Banco Pichincha
You can share either the email notification or the receipt from the app.
Email notification
The transaction code appears as Contrapartida.
Receipt in the app
The transaction code appears as Cuenta contrato.
Banco Guayaquil
You can share the receipt from the app, the service payment receipt or your account statement.
Receipt in the app
The transaction code appears as Código, below Pagoseguro / Pagoefectivo.
Service payment receipt
The transaction code appears in the Referencia table, and the date appears on the Banca Virtual line at the bottom of the receipt.
Account statement
The transaction code appears as Concepto/Descripción.
Costa Rica
Banco Nacional (BN)
Service payment receipt
The transaction code appears as Número transacción. The amount is shown twice: in US dollars (Monto) and in colones (Monto debitado).
Before you send it
Share the full screenshot or PDF, without cropping it, and make sure all 4 details are clearly legible.