Transferring cryptocurrency in and out of your Hapi account is fast and easy. It also includes additional validations for your security.
☝️ Crypto deposits and withdrawals are not available in Spain, Paraguay, Panama, Venezuela, and Bolivia. In every other country where Hapi operates, you can withdraw crypto.
How do I withdraw cryptocurrency from Hapi?
Log in to Hapi and go to the Transfers section
Select "Transfer cryptocurrency"
Select "Withdrawals"
Choose the cryptocurrency you want to withdraw
Choose the network the transfer will use
Enter the amount and the destination wallet address.
Complete the biometric verification and you're done! Your crypto will be on its way.
☝️ Confirm that the network and cryptocurrency exactly match what the destination wallet accepts before sending — if they don't match, your funds may be permanently lost.
Important:
You must already hold the cryptocurrency in your portfolio before submitting your request.
For security purposes, in certain cases Hapi may ask you for a source-of-funds validation and security questions before completing the withdrawal. If this happens, we'll let you know directly by email.
The maximum amount per withdrawal is USD 3,000 per withdrawal.
🕐 Available hours: Monday 8:00 a.m. to Friday 8:00 p.m. Outside these hours, you won't be able to start a crypto withdrawal.
⏱ Timing: 60–120 minutes (estimated, may vary depending on the amount and the network).
💰 Cost: Network fee (gas fee). Hapi has no control over this fee, and you'll see an estimate before processing your withdrawal.
Transfer fees
Every on-chain crypto transaction carries a network fee, also known as a gas fee.
Hapi has no control over this fee; it depends on each network's conditions, generally in relation to the amount being transferred and the number of transactions being processed on that particular network at any given time.
You'll see an estimated network fee before processing your withdrawal.
Crypto rewards
Crypto rewards received on Hapi as part of the referral program only become available for withdrawal 120 days after the day they're credited to your account.
All cryptocurrency transfers are final
Cryptocurrency transfers are final; once a transaction is requested, there's no going back and it cannot be reversed. Make sure to copy and paste the destination address for your coins without errors. Any discrepancy in the address may result in the permanent loss of those coins.
Network: make sure you use an address on the same network you selected in Hapi. Coins sent to an address via a different network may be permanently lost.
Have questions? Contact our support team here. We're here to help!
⚠️ About cryptocurrency: crypto services are offered through Hapi Crypto, LLC and Bakkt Crypto Solutions, LLC — not through Hapi Securities LLC. Cryptocurrencies are not securities, are not registered with the SEC or FINRA, and are not protected by SIPC or FDIC coverage. Bakkt Crypto Solutions, LLC is not a broker-dealer or FINRA member. These are high-risk, highly volatile assets; their value can drop significantly, and you could lose your entire investment. Other charges and regulatory fees may apply. Please refer to the current fee schedule.