Our Clearing Firm sends order confirmations or account statements electronically to the email address you provided when registering on Hapi. However, it is possible for mail servers to reject these documents due to insufficient space in your inbox.
What happens when documents are rejected?
When electronically submitted documents are rejected due to space issues in your inbox, a physical mailing process is activated. This procedure involves printing the documents and sending them via postal mail to the registered address, incurring an additional cost that is automatically charged.
To learn the full details of applicable charges, you can refer to the following link:
How to avoid these charges?
To avoid additional charges and ensure you receive your documents electronically, we recommend following these steps:
Check the availability of space in your email inbox.
Request a change of email to ensure proper receipt of documents.
You can contact our support team here. We're here to help!