Cryptocurrency net transfers notifications
When you enable cryptocurrency trading on Hapi, you are opening an account with Bakkt Financial Solutions I, LLC (Bakkt), who will also hold your crypto assets. Your Bakkt account will be linked to your Hapi brokerage account. Crypto services are offered through Hapi Crypto, LLC and Bakkt, not Hapi Securities LLC.
☝️ Crypto is not available in Panama or Paraguay, and Bolivia accounts cannot buy or sell crypto.
Everytime you purchase cryptocurrencies using Hapi app, the amount of your purchase is transferred out of your brokerage account to Bakkt.
Everytime you sell your cryptocurrencies using Hapi app, Bakkt will deposit the proceeds of your sale into your Hapi brokerage account.
☝️ This movement of funds between your accounts happens automatically in our system and does not require any action from your end.
At the end of the day, everytime you buy or sell cryptocurrencies using Hapi, you will receive an email with the subject: “Net Transfer Notification”, explaining the behind the scenes movement of funds that happened in relation to your purchase or sale of cryptos and how those transactions were debited or deposit from or to your Hapi brokerage account.
✍️ For example, if you purchased $500 of ABC coin, the same $500 would be withdrawn from your Hapi brokerage account, which is held at Apex Clearing, and transferred to your Bakkt account in order to complete your requested transaction. When you sell the cryptocurrencies you purchased, for example the same $500 of ABC coin, those $500 would then be sent from your Bakkt account to your Hapi brokerage account held at Apex Clearing. All this is done automatically by the technology developed by Hapi, and you are not required to take any action, we will still notify you of the back movement.
You can contact our support team here. We're here to help!