There are two main reasons why a withdrawal may fail:
Insufficient funds: The requested withdrawal amount is greater than what is available in your purchasing power.
Incorrect bank details: Your bank account information is entered incorrectly.
What to do if my withdrawal shows as failed?
If your withdrawal fails, you can log in to your account and update the withdrawal details to ensure it is processed correctly.
IMPORTANT: If after 3 attempts or 15 days from the last data update your withdrawal still fails, the money will be returned to your purchasing power, deducting the withdrawal fee for the management.
What are the withdrawal management fees?
If the money from your withdrawal is returned to your account after 3 failed attempts to withdraw or after 15 days without correcting the withdrawal information, a management fee is charged for the following methods.
Withdrawal via Local Transfer
🌎 Available countries: Peru, Colombia, Chile, Mexico, USA, Ecuador
💰 Fees: USD 4.99 (no minimum amount) / Ecuador USD 5.00 (minimum USD 25) / Withdrawal in USD from Peru USD 7.99 (no minimum amount)
Withdrawal via AIRTM
🌎 Available countries: Peru, Colombia, Argentina, Bolivia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Paraguay, Uruguay, Chile, Dominican Republic & Spain
💰 Fees: USD 4.99 (No minimum amount to withdraw)
If you have any questions about this or any other topic, our team is always ready to help.
You can contact our support team here. We're here to help!