At Hapi, your security is our top priority. We want you to know exactly which channels we use to contact you and how to identify legitimate messages from Hapi, Apex Clearing Corporation, and Bakkt our regulated U.S. partners.
This guide will help you recognize authentic communications and avoid falling for fraud or phishing attempts.
Emails You’ll Receive from Hapi
We use this address for automated notifications related to your account and in-app activity:
Trading: Real-time confirmations when you place, execute, or cancel a trade.
Alerts: Price notifications and alert updates.
Banking: Deposit, withdrawal, and fund movement confirmations.
Security: 2FA codes, Passkey setup, and password changes.
Subscriptions & settings: Updates related to your account preferences and services.
We use this address for direct communication with you:
Support: Replies from our Customer Support team.
Product updates: New features, improvements, or maintenance notices.
Events & education: Webinars, tutorials, and educational content.
Promotions: Campaigns, reminders, and available incentives.
⚠️ Important: If you receive an email from any other address, don’t open it or click on any links. Forward it to [email protected] for verification.
Official WhatsApp Channel
Hapi also has an official WhatsApp channel for communication and support:
WhatsApp: +1 463-xxx-8x92
Through this verified channel, you can:
Contact support to resolve account or app issues.
Receive official updates and verified communications.
🔒 Always ensure the number displays Hapi’s verified business badge and official logo.
Hapi will never ask for your password, 2FA code, or banking details through WhatsApp.
Emails from Apex Clearing Corporation
Apex is Hapi Securities’ clearing and custody partner in the U.S.
[email protected]: Shareholder voting materials, annual reports, or prospectuses from Hapi Securities.
[email protected]: Official tax documents related to your investments.
[email protected]: Account statements and stock trade confirmations.
Emails from Bakkt (Crypto Operations)
Bakkt provides cryptocurrency trading and custody services within the Hapi app.
[email protected]: Crypto trade confirmations, deposits, and withdrawals.
[email protected]: Notifications about crypto transfers and movements in or out of your Bakkt account.
🔒 Important:
Crypto operations are not FDIC insured and not SIPC protected.
Bakkt Crypto is not a registered broker-dealer or FINRA member.
Hapi Securities, LLC does not custody, trade, or offer services related to cryptocurrencies.
Save this information:
Channel / Type | Official Address or Number | Main Purpose |
Hapi (Trading & Security) | @hapi.trade | Trades, alerts, banking, security |
Hapi (Support & Communications) | @imhapi.app | Support, education, promotions |
WhatsApp (Official) | +1 463-xxx-8x92 | Communications and support |
Apex (Broker – Stocks) | Trade confirmations and statements | |
Apex (Tax Documents) | Tax documents | |
Apex (Shareholder Materials) | Reports, voting, and prospectuses | |
Bakkt (Crypto – Operations) | Crypto deposits, withdrawals, and trade confirmations | |
Bakkt (Crypto – Transfers) | Crypto transfer notifications |
🚨 Tips to Avoid Scams
Hapi will never ask for your password, 2FA code, or banking details via email, message, or social media.
Always verify that emails come only from the official domains listed above.
If an email looks suspicious, do not click on any links or download attachments.
Report any suspicious message to [email protected].
Invest Safely
Hapi Securities, LLC is a registered broker-dealer, member of FINRA and SIPC.
Your money and assets are protected under U.S. financial regulations.
SIPC coverage protects up to $500,000 USD (including $250,000 in cash) in the event of broker insolvency.
All communication and transactions are protected with AES-256 encryption, and you can enable Passkey, Face ID, or fingerprint login for added security.
Remember: investing involves risk, including possible loss of principal.
Hapi Tip 💙🚀
For an even safer experience, activate your Passkey and secure your account with biometrics.
Easier. Safer. More Hapi.
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Disclosure: Brokerage services are provided by Hapi Securities, LLC (“Hapi Securities”), a registered broker-dealer and member of FINRA/SIPC; see our BrokerCheck.
Hapi Securities is a wholly owned subsidiary of Hapi Corp., which provides technology services.
Investing involves risk, including the possible loss of principal. Past performance does not guarantee future results.
Hapi Securities does not custody, trade, or offer services related to digital assets or cryptocurrencies.
Cryptocurrency held through Hapi Crypto and Bakkt is not FDIC-insured or SIPC-protected.
Bakkt Crypto is neither a registered broker-dealer nor a member of FINRA.
Ongoing Updates
This article will be updated periodically to reflect any new or modified official communication channels used by Hapi Corp. or its subsidiaries.