We notify you every time an AI connects to your account and when it disconnects, whether because you disconnect it or for security reasons. This way you can quickly spot a connection you don’t recognize.
What happened | Do I get a notice? | What to do |
You authorize a new AI | ✅ Email + push notification | Nothing, if it was you. If you don’t recognize it, see below. |
You request the authorization code | ✅ Email with the code | Use it only if you started the connection. |
You disconnect an AI yourself | ✅ Email + push notification “AI disconnected” | Nothing, if it was you. If it wasn’t, see below. |
You change your password | ✅ Email + push “AI disconnected”, with the reason | Authorize the AI again if you want to keep using it. |
You close all your sessions | ✅ Email + push “AI disconnected”, with the reason | Authorize the AI again if you want to keep using it. |
The connection expires after 30 days | ❌ No notice is sent | Connect it again if you want to keep using it. |
Your account is blocked, restricted or closed | ❌ No AI-specific notice is sent | Contact support if you have questions about your account status. |
⚠️ I received a notice about a connection I didn’t make
Log in to Hapi on the web (app.hapi.trade) and go to Settings → Connected AI.
Remove the connection you don’t recognize. The cut-off is immediate.
Change your password: this also disconnects all the AIs on your account.
Contact our support team so we can review your account.
📌 Hapi will never ask you by email, chat or phone for the authorization code or your password.
Do you have questions? Contact our support team. We are here to help.
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