A negative balance in your account is due to a cash debit balance on your account. This can happen for any of these reasons:
You bought more than you have: During times of high volatility, a purchase order could end up costing more than expected, resulting in a negative balance in your buying power. However, this is very uncommon, as Hapi is likely to ask you to place a limit order before the purchase to prevent the order from costing more than the available buying power.
A fee was applied to your account: Different charges may be deducted from your buying power, which could lead to a negative balance if you do not have enough funds. To learn more about applicable charges, you can consult our: Fee Schedule
Rejcted deposit: If an international withdrawal is rejected, our Clearing Firm (APEX) charges a $30 return fee, which is deducted from your buying power.
If you find yourself with a negative balance in your buying power, be sure to resolve it as soon as possible to maintain a positive balance. Otherwise, Hapi may partially liquidate assets in your portfolio to resolve it.
If you have further questions about your buying power, you can contact our support team here. We're here to help!